Allgemeine Geschäftsbedingungen – AGB
These General Terms and Conditions apply to orders placed through the Sönmez Outdoor website or by email, telephone, WhatsApp, quotation or proforma invoice.
1. Seller Information
Company Name:
SÖNMEZ TENT YAPI SİSTEMLERİ SAN. TİC. LTD. ŞTİ.
Trading Name:
Sönmez Outdoor
Trade Registry Number:
104196-5
Tax Number:
7790511245
Registered Address:
ESENKENT MAH. ŞAİR FUZULİ SK. NO:18/18
ÜMRANİYE / İSTANBUL / TÜRKİYE
Email:
[email protected]
Telephone / WhatsApp:
+90 543 572 26 10
2. Products and Orders
Product descriptions, dimensions, colours, photographs and technical specifications are provided as accurately as possible.
Minor colour, textile or dimensional differences may occur due to screen settings, photography and the nature of production.
An order becomes binding after payment is received and the order is confirmed by Sönmez Outdoor.
3. Prices and Payment
Prices are shown in the currency stated on the website, quotation or proforma invoice.
Unless otherwise stated, prices do not include:
- Import VAT
- Customs clearance charges
- Carrier handling fees
- Destination-country taxes or official charges
Production begins after the required payment and order details are confirmed.
4. Made-to-Order and Customized Products
Many of our products are manufactured after the order is placed.
Products with special colours, logos, dimensions, additional connections or customer-specific modifications are considered customized products.
Once production has started, changes or cancellations are subject to our written approval.
The statutory withdrawal right may not apply to goods manufactured according to the customer’s specifications or clearly personalized.
5. Production Time
The average production time for made-to-order products is approximately 10 business days, unless otherwise confirmed in writing.
Production and delivery times are estimates and may be affected by customization, material availability, quality-control procedures, public holidays, customs or transportation conditions.
6. Shipping and Customs
Sönmez Outdoor ships internationally through carriers such as DHL, UPS and other logistics providers.
Where shipping is stated as free, Sönmez Outdoor covers the standard shipping cost.
Free shipping does not include:
- Import VAT
- DHL or carrier handling charges
- Customs clearance charges
- Storage charges
- Destination-country taxes
For qualifying shipments to European Union countries, an A.TR Movement Certificate may be prepared and provided to the carrier.
The A.TR certificate does not exempt the customer from German import VAT or possible carrier clearance charges.
7. Delivery and Transport Damage
The customer should inspect the shipment immediately after delivery.
If the packaging or product is damaged, the customer should:
- Inform the carrier
- Take photographs and videos
- Keep the packaging
- Notify Sönmez Outdoor as soon as possible
- Provide the order and tracking number
Transport damage claims are handled in cooperation with the carrier.
8. Pre-Shipment Quality Control
Products are inspected before shipment.
Depending on the product, the inspection may include inflation, pressure, valves, seams, joints, fabric, floor and accessory checks.
Where agreed in writing, photographs or a short video of the customer’s specific product may be provided before shipment.
9. Withdrawal and Returns
Consumers may have the right to withdraw from eligible online purchases within 14 days of receiving the goods.
The customer must contact Sönmez Outdoor before returning any product and obtain return instructions.
Unless mandatory law requires otherwise, the customer is responsible for return shipping costs.
Customized or clearly personalized products may not be eligible for withdrawal.
Returned products must be complete, undamaged and securely packaged.
10. Warranty
Sönmez Outdoor provides a two-year warranty against manufacturing-related technical defects from the delivery date.
This warranty does not reduce any mandatory consumer rights. Under EU consumer rules, sellers are generally responsible for a lack of conformity that appears within two years of delivery.
Depending on the issue, the solution may include:
- Repair instructions
- Repair materials
- Replacement parts
- Repair
- Component replacement
- Product replacement
- Price reduction or refund where legally required
11. Warranty Exclusions
The warranty does not cover damage caused by:
- Incorrect installation or use
- Overinflation
- Use above the recommended pressure
- Sharp objects, cuts, punctures or burns
- Incorrect use of stoves or heaters
- Extreme weather outside the product limits
- Unauthorized repairs or modifications
- Normal wear and tear
- Failure to follow product instructions
Minor cosmetic differences and normal pressure changes caused by temperature do not automatically constitute a manufacturing defect.
12. Warranty Claims
For a warranty claim, the customer should provide:
- Order number
- Product model
- Description of the problem
- Photographs or video
- Pressure information for inflatable products
- Details of the pump and method of use
The customer should not repair or modify the affected area before receiving technical instructions where this could prevent proper assessment.
13. Customer Responsibilities
The customer is responsible for:
- Selecting the correct model and size
- Following installation and safety instructions
- Properly anchoring the product
- Checking weather conditions
- Monitoring inflatable product pressure
- Keeping the product away from sharp objects and unsafe heat sources
- Storing the product clean and dry
14. Liability
Nothing in these Terms limits mandatory consumer rights or liability that cannot legally be excluded.
Subject to mandatory law, Sönmez Outdoor is not responsible for indirect losses, customs delays, carrier delays, travel expenses or losses caused by incorrect or unsuitable product use.
15. Applicable Law
These Terms are governed by the laws of the Republic of Türkiye.
For consumers residing in the European Union, this choice does not remove mandatory consumer protections available under the laws of their country of residence.
16. Contact
For orders, returns, warranty claims and after-sales support:
Sönmez Outdoor
Email: [email protected]
WhatsApp: +90 543 572 26 10
Address: Esenkent Mah. Şair Fuzuli Sk. No:18/18, Ümraniye, İstanbul, Türkiye
